The Wakeful AppSupport
Help with memorials, invitations, and your account.
We read every message and usually reply within two business days.
Common questions
How do I invite family and friends?
Open the memorial and share its invitation code by text, email, a QR code, or any app on your phone. You can also invite someone by email address. Everyone who joins starts as a Member.
How do I make someone an Administrator?
The memorial's creator (its Super Admin) or any Administrator can open the member list and promote a Member to Administrator. Administrators can edit the memorial, events, photos, and map, but they can't remove the Super Admin or delete the memorial.
How many memorials can I have for free?
Each account can create or join up to three memorials on the Free plan. To add a fourth, leave one first or subscribe to the optional Business Plan.
How do I cancel the Business Plan?
Go to your iPhone's Settings, tap your name, then Subscriptions, and cancel the Business Plan. You keep it until the end of the period you've paid for. Refunds are handled by Apple at reportaproblem.apple.com.
I got a new phone. How do I get my subscription back?
Sign in with the same account, then open Settings in the app and tap Restore Purchases while signed in to the same Apple ID.
Can I change or move the burial location pin?
Yes. An Administrator can open the map and drop the pin again, either at their current location while standing at the grave or by tapping the right spot on the map.
How do I delete my account?
Open Settings in the app and tap Delete Account. Deletion is permanent. If you created a memorial, it stays with your family and the Super Admin role passes to the longest-standing Administrator.
How do I find a florist or other services near the cemetery?
Tap Find Services on the Memorials screen, or the services button inside a memorial to see providers near that memorial's cemetery. Pick a category, then tap Request, Call, Email, Website, or Directions. Request opens a text or email from your own phone with the cemetery's name and address filled in. Arrangements and payment are directly between you and the business.
I run a local business. How can I be listed in Find Services?
Email us at support@thewakefulapp.com with your business name, category, phone, email, website, address, and the cemeteries or cities you serve. Listings are reviewed by us and offered as a paid monthly placement.
Is a memorial public?
No. Memorials are private and invitation-only. They can't be searched, and only people who join with an invitation can see them.
Which languages is the app in?
English, Spanish, Armenian, Russian, and Simplified Chinese. The app follows your iPhone's language automatically. To choose a different one, open Settings in the app and tap Language.